International Customers
Yes, we do ship internationally with some restrictions, some items may not be shipped internationally due to Itar and other restrictions.
Rates and Delivery Times
Most orders are shipped the following day Monday through Saturday
All orders are shipped with insurance via USPS. Deliveries from our US warehomay take up to 7 to 10 business days for you to receive, depending on your location.
Please note, USPS priority and express mail rates start at a minimum weight of 1lb. This is set by USPS, and is beyond the control of SL GEAR.
Package tracking
All of our packages are sent with tracking information. Tracking numbers are sent out automatically at the end of the day after your order status becomes ‘In Transit’. It may take up to 24 hours for the email containing tracking information to be sent to you. Please keep in mind that USPS and foreign postal couriers do not always update tracking information real-time. Therefore, tracking information is not guaranteed to be accurate or up to date.
**Occasionally, USPS will re-use tracking numbers, so the tracking information will be inaccurate. In those cases, it may require some time for your tracking information to be updated. We have no control over this information, nor the operations of the postal carriers. Please be patient, and allow time for the postal services to resolve this on their own.**
Address Changes, Mismatched Delivery Names.
Under standard credit card regulations, we cannot deliver to a name or address that differs from that of the name and address on file with the card-issuing institute.
There are times when circumstances require changing an order’s delivery address. There is a $5 processing fee for each address change request. If you need to alter the delivery address of your order, for your protection and to curb cyber crime, you will be required to email us unaltered copies of the following credentials:
* Credit card used to place the order, front and back.
* A valid Government issued picture ID such as Driver’s License, State ID, Passport, or Military ID. (Sorry, school IDs will not be accepted)
* A utility bill, bank statement, pay stub, or lease/rental agreement, with the new address.
* Pay stubs work the best for those who wish to deliver their order to a work address, as pay stubs contain both your work and billing/residential address.
Sorry, we cannot accept a wireless/cellular service statement as proof of residency.
If you are emailing us the above requirements, they must be saved as a PDF in a Zip, Rar, or 7Z archive format.
Duties and Tariffs
Duties and tariffs are imposed by the destination country. SL GEAR will not be responsible for any incurred duty and tariff fees. Due to tax, legal, and liability reasons, we cannot falsify customs information for any orders. Please do not ask us to falsify the value of your purchase, or declare your purchase as a gift.
All sales are final. No cancellations, returns, or exchanges will be permitted.
Cancellation will incur a suspension of your account, plus a 50% non-refundable administrative fee. Filing a dispute to reverse the result of a cancellation will incur permanent suspension on all future transactions.